Digital Transformation Leader, Advisor Business Coach & Strategic Consultant Fractional Chief Sales and Marketing Officer Customer Experience Design Leader
Digital Transformation Leader, Advisor
Empowering Banks, Financial Institutions & Innovative Businesses to Excel Digitally
Turn Digital Challenges into Competitive Advantages
Strategic digitization that delivers measurable results across industries.
With 30 years of proven experience and advanced digital credentials from MIT, Columbia, and Northwestern, I help organizations navigate digital transformation with confidence. From banks managing regulatory compliance to technology companies scaling operations, I turn complex digital challenges into sustainable business advantages.
I understand your unique challenges:
Balancing innovation with regulatory requirements (financial services)
Modernizing legacy systems without disrupting operations
Meeting rising customer expectations for digital experiences
Competing with digital-native disruptors
Justifying technology investments with clear ROI
Core Digital Transformation Services
Strategic Assessment & Planning
Digital maturity evaluation and gap analysis
Regulatory compliance assessment (financial services focus)
Strategic roadmap development with clear ROI projections
Technology selection and vendor evaluation
Implementation & Change Management
Project leadership for digital initiatives
Legacy system modernization and integration
Staff training and capability development
Performance monitoring and optimization
Industry Expertise & Specializations
Financial Services
Banks, Credit Unions, Insurance Companies, Investment Firms
Digital banking platform optimization
Regulatory technology (RegTech) implementation
Customer onboarding and KYC digitization
Payment system modernization and security
Open banking and API strategy
Technology & Fintech
Software Companies, Fintech Startups, SaaS Providers
Scalable architecture design and cloud migration
API-first platform development
Customer acquisition technology optimization
Data analytics and business intelligence platforms
Healthcare & Life Sciences
Hospitals, Clinics, Pharmaceutical Companies
Electronic health record (EHR) optimization
Telemedicine platform development
Healthcare compliance automation
Patient portal and engagement systems
Manufacturing & Supply Chain
Industrial Companies, Logistics Providers
Industry 4.0 and IoT implementation
Supply chain digitization and automation
Predictive maintenance systems
Quality management digitization
Professional Services
Consulting Firms, Legal Practices, Accounting Firms
Client management system modernization
Document automation and workflow optimization
Knowledge management platforms
Digital client experience enhancement
My Background & Credentials
Proven Experience
30 years of global experience across USA and EMEA markets, including senior roles at Kodak, BNP Paribas, QNB, and Veripark. Since 2001, I've been leading digital transformation initiatives through my consultancy, executing projects worth over $35 million.
Advanced Digital Education
Digital Business Certificate - MIT & Columbia Business School
Chief Digital Officer Program - Northwestern University (current)
MBA - University of Rochester
Certified Business Coach - ActionCoach
Industry Recognition
World's 50 Most Influential Business Women 2025 - All Around Worlds
Top 10 Dynamic Chief Customer Officers 2024 - The Inc Magazine
30+ Prestigious Awards including Gold Medal Stevie Awards
European Call Centre Award for Best Use of Technology
What Makes My Approach Different
Industry-Specific Understanding
Deep experience across multiple sectors means I understand each industry's unique regulatory, operational, and competitive challenges.
Compliance-First Design
Every digital solution considers regulatory requirements from the start, particularly crucial for financial services and healthcare organizations.
Practical Implementation
Focus on solutions you can actually implement with your current resources, budget, and capabilities.
Measurable Outcomes
Clear ROI projections and performance metrics ensure your digital investments deliver real business value.
Engagement Models
Strategic Consulting
Digital maturity assessment
Transformation roadmap development
Technology strategy and vendor selection
Executive advisory services
Implementation Partnership
Program management for digital initiatives
Change management and training
System integration and optimization
Ongoing performance monitoring
Specialized Projects
Platform modernization and migration
Customer experience transformation
Process automation and optimization
Emerging technology evaluation and pilots
Typical Results Achieved
Organizations working with me typically see:
30-50% improvement in operational efficiency through automation
Significant enhancement in customer satisfaction and digital experience
Reduced compliance costs through automated reporting and monitoring
Increased revenue through new digital channels and capabilities
Better risk management through advanced digital security and monitoring
Let's Start Your Digital Transformation
Ready to transform your business for the digital age?
Every organization's digital journey is unique. I work closely with leadership teams to understand your specific challenges, opportunities, and goals, developing customized strategies that deliver measurable results while maintaining operational excellence.
Let's begin with a strategic conversation about your current digital initiatives and future vision. Together, we can identify high-impact opportunities and create a practical roadmap for sustainable digital transformation.
Contact me today to discuss your digital transformation objectives.
Transforming Businesses Through Strategic Digital Innovation
Digital Transformation Consultant | 30+ Years Cross-Industry Excellence
2)Business Coach & Strategic Consultant
Helping SME Leaders & CEOs Grow Their Business and Leadership Skills
How I Can Help You
Business Coaching for Leaders
Certified coaching to unlock your potential and drive real results
Let's work together to take your leadership to the next level.
I understand the unique challenges you face as a business leader. With 30 years of hands-on experience and certified coaching expertise, I help SME leaders and CEOs navigate complex decisions, build stronger teams, and create sustainable growth strategies.
What we'll focus on together:
Leadership Development: Strengthen your leadership style and decision-making abilities
Strategic Thinking: Develop clear vision and actionable plans for your business
Team Building: Create high-performing teams that drive results
Growth Mindset: Foster innovation and adaptability throughout your organization
Work-Life Balance: Manage the demands of leadership while maintaining personal well-being
How we'll work together:
One-on-One Sessions: Personalized coaching tailored to your specific challenges
Leadership Assessments: Identify strengths and areas for development
Team Workshops: Interactive sessions to improve team dynamics and performance
Strategic Planning: Guided sessions to develop clear business strategies
Business Consulting for Growth
Strategic guidance to accelerate your business success
Ready to take your business to the next level? Let's make it happen.
Growing a business is challenging, but you don't have to do it alone. I bring three decades of experience from working with companies like Kodak, BNP Paribas, and QNB, plus running my own successful consultancy since 2001. I'll help you identify opportunities, overcome obstacles, and implement strategies that deliver real results.
Areas where I can help:
Growth Strategy: Develop practical plans to expand your market reach
Operational Efficiency: Streamline processes to improve productivity and profitability
Digital Transformation: Navigate technology changes and digital opportunities
Change Management: Lead your team through transitions with confidence
Performance Improvement: Set up systems to measure and enhance business performance
My approach:
Business Health Check: Comprehensive review of your current situation
Strategic Roadmap: Clear, actionable plans with realistic timelines
Implementation Support: Hands-on guidance as you execute your strategy
Ongoing Partnership: Regular check-ins to ensure you stay on track
About Me
My Background
I've spent 30 years helping businesses succeed across the USA and EMEA regions. My journey includes senior roles at major companies like Kodak, BNP Paribas, QNB, and Veripark, where I learned what works (and what doesn't) in real business environments.
Since 2001, I've been running my own consultancy, working directly with business leaders to solve their toughest challenges. I've had the privilege of executing projects worth over $35 million and helping countless businesses achieve their goals.
My Expertise
Industries: Fintech, digital banking, technology, and SMEs across various sectors
Specialties: Sales strategy, customer experience, product management, and team leadership
Global Experience: Extensive work across USA and EMEA markets
Proven Results: Track record of delivering measurable business improvements
Recognition & Credentials
World's 50 Most Influential Business Women 2025 - All Around Worlds
Top 10 Dynamic Chief Customer Officers 2024 - The Inc Magazine
Featured in The Inc Magazine (2024)
30+ Industry Awards including Gold Medal Stevie Awards
MBA from University of Rochester
Digital Business Certificate from MIT & Columbia Business School
Chief Digital Officer Program at Northwestern University (current)
Certified Business Coach through ActionCoach
What Makes Working Together Different
Real-World Experience
I understand the pressures of leadership, the complexity of business decisions, and the challenges of managing teams. My advice comes from actually doing the work, not just studying it.
Practical Approach
I focus on solutions that work in the real world. No complicated theories or unrealistic expectations – just practical strategies you can implement immediately.
Partnership Mindset
This isn't about me telling you what to do. It's about working together to find the best path forward for your specific situation. I'm here to support you, challenge you when needed, and celebrate your wins.
Results-Focused
Every conversation, every strategy, every recommendation is designed to help you achieve measurable results. We'll set clear goals and track progress together.
Who I Work Best With
Business Leaders Who Are:
Growth-Oriented: Ready to take their business to the next level
Open to Change: Willing to try new approaches and adapt
Action-Focused: Committed to implementing strategies, not just talking about them
Team-Minded: Understand that success comes through people
Businesses That Are:
SMEs looking to scale effectively
Technology companies navigating rapid change
Fintech and insurtech firms seeking competitive advantage
Established businesses ready for transformation
How We Can Get Started
Coaching Programs
Monthly Coaching: Regular one-on-one sessions for ongoing development
Intensive Programs: Focused coaching for specific challenges or goals
Team Coaching: Group sessions to improve team effectiveness
Strategic Planning: Facilitated sessions for business planning
Consulting Services
Business Assessment: Comprehensive review of your current situation
Strategy Development: Create actionable plans for growth
Implementation Support: Hands-on help as you execute your strategy
Ongoing Advisory: Regular guidance and support as needed
Let's Have a Conversation
Curious about how we might work together?
I'd love to learn more about your business, your challenges, and your goals. Every situation is unique, and I believe the best way to determine if we're a good fit is through a genuine conversation.
Let's schedule a no-pressure discussion where we can explore your needs and see if there's a way I can help you achieve your objectives.
Reach out today – I'm looking forward to hearing from you.
Helping business leaders succeed through practical strategies and genuine partnership
Certified Business Coach & Strategic Consultant | 30+ Years of Real-World Experience
3) Fractional Chief Sales and Marketing Officer
Proven Sales and Marketing Leadership for Start-ups & Scale-ups
Ready to Accelerate Growth
Transform Your Sales and Marketing Performance Without the Full-Time Executive Cost
Get C-level sales expertise when you need it most.
Growing companies often reach a point where they need senior sales leadership but aren't ready for a full-time Chief Sales Officer. That's where I come in. With 30 years of proven sales leadership experience and a track record of managing $35M+ in projects, I provide the strategic guidance and hands-on execution your business needs to scale successfully.
Perfect for companies that need:
Strategic sales leadership during critical growth phases
Experienced guidance to build and scale sales operations
Proven expertise in fintech, insurtech, and technology sectors
Flexible executive support that grows with your business
How I'll Help Your Business Grow
Strategic Sales Leadership
Build the foundation for sustainable growth
Develop comprehensive sales strategies aligned with your business goals
Create scalable sales processes and systems
Design performance metrics and KPI frameworks
Establish forecasting and revenue analysis capabilities
Team Development & Training
Transform your sales team into a high-performing unit
Assess current team capabilities and identify growth opportunities
Provide hands-on mentorship and skills development
Implement sales methodologies and best practices
Create training programs for consistent performance improvement
Operational Excellence
Optimize your entire sales operation
Streamline sales processes across multiple channels (I've managed 13+ channels)
Integrate technology solutions for better efficiency
Enhance customer acquisition and retention strategies
Improve sales and marketing alignment
Performance Management
Drive results through data-driven insights
Set realistic targets and performance benchmarks
Implement regular performance reviews and coaching
Analyze sales data to identify trends and opportunities
Provide actionable recommendations for continuous improvement
My Expertise & Background
Real-World Sales Leadership
I've spent three decades building and leading successful sales organizations. My experience includes senior roles at companies like Kodak, BNP Paribas, QNB, and Veripark, where I learned what it takes to drive consistent revenue growth in competitive markets.
Since 2001, I've been running my own consultancy, working directly with businesses to solve their sales challenges and accelerate growth. I've successfully managed complex sales operations across 13 different channels, from traditional call centers to digital banking platforms.
Industry Specialization
Fintech & Insurtech Focus: Deep understanding of the unique challenges and opportunities in financial technology and insurance sectors
Technology Expertise: Extensive experience helping tech companies scale their sales operations
Global Perspective: Proven success across USA and EMEA markets with understanding of regional differences
Recognition & Credentials
World's 50 Most Influential Business Women 2025 - All Around Worlds
Top 10 Dynamic Chief Customer Officers 2024 - The Inc Magazine
Featured Expert in The Inc Magazine (2024)
30+ Industry Awards including Gold Medal Stevie Awards
MBA from University of Rochester
Digital Business Certification from MIT & Columbia Business School
Chief Digital Officer Program at Northwestern University (current)
What Makes This Partnership Different
Flexible Engagement Model
Unlike hiring a full-time executive, you get exactly the level of support you need, when you need it. Whether it's strategic planning, hands-on implementation, or ongoing guidance, we'll structure our partnership to match your business requirements and budget.
Proven Track Record
I don't just develop strategies – I implement them. My experience includes successfully executing projects worth over $35 million and consistently delivering measurable results for businesses across various growth stages.
Hands-On Approach
While I provide C-level strategic thinking, I'm not afraid to roll up my sleeves and work directly with your team. I believe in leading by example and being actively involved in driving results.
Industry Knowledge
Having worked in fintech, insurtech, and technology sectors for decades, I understand the unique challenges these industries face and can help you navigate them successfully.
Who Benefits Most from Fractional CS&MO Services
Start-ups Ready to Scale
Have product-market fit and need to accelerate sales growth
Require experienced leadership to build scalable sales processes
Want to avoid early hiring mistakes in sales leadership
Scale-ups Hitting Growth Challenges
Experiencing rapid growth but struggling with sales consistency
Need to professionalize their sales operations
Ready to implement advanced sales strategies and systems
Companies in Transition
Expanding into new markets or launching new products
Restructuring their sales organization
Seeking interim leadership during executive transitions
Service Options & Engagement Models
Strategic Planning & Implementation
Monthly Strategic Sessions: Regular planning and review meetings
Quarterly Business Reviews: Comprehensive performance analysis
Annual Sales Planning: Long-term strategy development
Hands-On Leadership
Weekly Team Meetings: Direct involvement in sales operations
Individual Coaching: One-on-one development for key team members
Deal Support: Guidance on complex sales opportunities
System & Process Development
Sales Process Design: Create scalable, repeatable methodologies
Technology Integration: Implement and optimize sales tools
Performance Metrics: Establish KPIs and reporting systems
Team Development
Skills Assessment: Evaluate current capabilities and growth potential
Training Programs: Customized development initiatives
Recruitment Support: Help hire the right sales talent
Success Stories & Results
While I can't share specific client details, here's what you can expect:
Significant improvement in sales conversion rates
Better predictability in revenue forecasting
Enhanced team performance and job satisfaction
Streamlined sales processes that scale with growth
Improved customer acquisition and retention metrics
My approach focuses on sustainable growth – building systems and capabilities that continue delivering results long after our engagement ends.
Let's Discuss Your Sales and Marketing Challenges
Ready to accelerate your sales growth?
Every business is unique, and I believe in taking the time to understand your specific situation before recommending solutions. Whether you're looking to scale your current operations, enter new markets, or overcome specific sales challenges, I'd love to learn more about your goals.
Let's start with a conversation about where your business is today and where you want it to be. Together, we can determine if fractional CSO services are the right fit for your needs.
Contact me today to schedule a no-pressure discussion about your sales growth objectives.
Driving Revenue Growth Through Strategic Sales Leadership
Fractional Chief Sales Officer | 30+ Years of Sales Excellence
4 ) Customer Experience Design Leader
Creating Meaningful Customer Connections for Financial Institutions, Fintech & Technology Companies
Transform How Your Customers Experience Your Business
Every interaction matters. Let's make them all count.
In today's competitive landscape, exceptional customer experience isn't just nice to have – it's essential for survival and growth. With 30 years of hands-on experience designing customer journeys for companies like Kodak, BNP Paribas, QNB, and Veripark, I help fintech and technology firms create experiences that customers love and remember.
I understand the unique challenges you face:
Complex products that need to feel simple to customers
Digital-first interactions that still need human touch
Regulatory requirements that can complicate the customer journey
High customer expectations in fast-moving industries
How I'll Help You Delight Your Customers
Customer Journey Mapping & Analysis
See your business through your customers' eyes
Map complete customer journeys from awareness to advocacy
Identify pain points and friction areas that hurt satisfaction
Discover moments of truth that build loyalty and trust
Create visual journey maps that your entire team can understand and use
Customer Health & Value Creation Measurement
Know how your customers really feel
Develop meaningful customer health scores and metrics
Design feedback collection systems that customers actually want to use
Create early warning systems to prevent customer churn
Build dashboards that give you real-time insights into customer sentiment
Experience Improvement Implementation
Turn insights into action
Design solutions that address real customer needs
Create implementation roadmaps that your team can execute
Establish feedback loops for continuous improvement
Ensure changes actually improve the customer experience, not just internal metrics
Digital Experience Optimization
Make technology work for your customers, not against them
Optimize digital touchpoints for ease of use and satisfaction
Design omnichannel experiences that feel seamless
Create self-service options that customers prefer over calling support
Balance automation with human connection points
My Background & Expertise
Real-World Experience
I've spent three decades working with customers and designing experiences that matter. My journey includes senior roles at major companies where I learned what truly drives customer satisfaction and loyalty. I've seen what works, what doesn't, and how to create experiences that customers genuinely value.
Since 2001, I've been helping businesses transform their customer experiences through my consultancy. I've worked across 13 different channels – from call centers to digital banking platforms – so I understand how to create consistent experiences regardless of how customers choose to interact with you.
Industry Focus
Fintech & Technology Expertise: Deep understanding of the unique CX challenges in financial technology, digital banking, and tech sectors
Regulatory Knowledge: Experience designing compliant experiences that still feel customer-friendly
Digital Transformation: Helping traditional businesses create modern, digital-first customer experiences
Recognition & Credentials
World's 50 Most Influential Business Women 2025 - All Around Worlds
Top 10 Dynamic Chief Customer Officers 2024 - The Inc Magazine
European Call Centre Award for Best Use of Technology
30+ Industry Awards including Gold Medal Stevie Awards
MBA from University of Rochester
Digital Business Certification from MIT & Columbia Business School
Certified Business Coach through ActionCoach
What Makes My Approach Different
Customer-First Mindset
I don't design experiences for companies – I design them for customers. Every recommendation starts with understanding what customers actually need and want, not what's easiest for the business to implement.
Practical Implementation
Beautiful journey maps are worthless if they sit in a drawer. I focus on creating actionable insights and realistic implementation plans that your team can execute with the resources you have.
Data-Driven Design
While I believe in intuition and empathy, I also know that great customer experiences are built on solid data. I help you measure what matters and use those insights to continuously improve.
Cross-Channel Expertise
Having managed 13 different customer channels, I understand how to create consistent experiences across all touchpoints – whether customers interact with you online, on the phone, in person, or through mobile apps.
Who Benefits Most from CX Design Services
Financial Institutions and Fintech Companies
Simplifying complex financial products for everyday users
Creating trust through transparent and helpful experiences
Meeting regulatory requirements without compromising usability
Building customer loyalty in competitive markets
Technology Firms
Making sophisticated technology accessible to non-technical users
Creating onboarding experiences that reduce churn
Designing support experiences that customers prefer to use
Building experiences that scale with rapid growth
Growing Businesses
Establishing customer experience foundations for sustainable growth
Creating differentiation through superior customer experience
Building customer loyalty before competitors do
Designing experiences that reduce support costs while improving satisfaction
Service Options & Approaches
Comprehensive CX Assessment
Full Journey Analysis: Complete mapping of your customer experience
Benchmarking Study: Compare your CX against industry standards
Quick Wins Identification: Find immediate improvements you can make
Targeted Improvements
Specific Journey Optimization: Focus on particular touchpoints or processes
Digital Experience Enhancement: Improve specific digital interactions
Feedback System Design: Create better ways to hear from customers
Ongoing Partnership
Continuous Improvement Programs: Regular assessment and optimization
Team Training & Development: Build internal CX capabilities
Strategic Advisory: Ongoing guidance for CX decisions
Real Results You Can Expect
While every situation is unique, here's what my clients typically see:
Improved customer satisfaction scores and Net Promoter Scores
Reduced customer service costs through better self-service options
Increased customer retention and lifetime value
Faster resolution of customer issues and complaints
Higher employee satisfaction from clearer processes and happier customers
My focus is always on sustainable improvement – creating changes that continue delivering value long after our project ends.
Let's Start Improving Your Customer Experience
Ready to create customer experiences that stand out?
Every business has unique customers with specific needs and expectations. I'd love to learn more about your customers, your current challenges, and your goals for improving their experience.
Let's begin with a conversation about what your customers are experiencing today and what you'd like them to experience instead. Together, we can identify the most impactful improvements and create a plan to make them happen.
Contact me today to discuss how we can transform your customer experience.
Creating Customer Experiences That Build Lasting Relationships
CX Design Specialist | 30+ Years of Customer-Focused Innovation
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