Mohammed Al-Shaham Media Vision ZAIN
Last Updated October 2024 Page 1
MOHAMMED AL-SHAHAM
PERSONAL INFORMATION
Nationality: Palestinian.
Date of Birth: April 30, 1977
Place of Birth: Riyadh -Saudi Arabia
Marital Status: Married.
Address: Turkey– Istanbul
Mobile: +905050943643-+905370382654
Email: mofalshaham@gmail.com
Objectives
I have worked IT Engineer field for more than 20 years, ranging from technical support to systems administrator and networks engineer, where maintain the security starting from user data, the network, and servers.
Objectives: I passionate to success project wins and competition. I will continue to deliver the best solutions. I mentor with skill, respect and professionalism. I do the job right and I take pride in doing so. Enthusiastic, successful, creative and that's me.
WORK EXPERIENCE From September 2021 – Present. As System administrator Support Engineer .At Media Vision (Istanbul-Turkey)
Role Responsibility:
•
Manage and administrate Sophos firewall.
•
Manage Cisco & HP switches.
•
Managed the Active Directory (AD) infrastructure Windows 2K19
•
Handled the installation & configuration of Microsoft windows server 2k19 infrastructure services including (DHCP, DNS, GPOS, etc)
•
Troubleshooting of network connectivity & server issues.
•
Proactively assisting in help desk duties, supporting printer’s problem, hardware, software and related technical issues.
Mohammed Al-Shaham Media Vision ZAIN
Last Updated October 2024 Page 2
•
Installing and configuring operating systems on desktop & other business-related software.
•
Configuring setup & troubleshoot of email client.
•
Data backup & recovery of user data on to removable media.
•
Detect, diagnose & resolve computer hardware, software & peripherals errors.
•
Replacing any hardware device, which is not work.
•
Plan & schedule preventive maintenance of pc’s & peripherals.
❖
From Jan 2018 – May 2021. As Senior Information Technology Support Engineer . At Freelance (Istanbul, Turkey).
Role Responsibility:
•
Mange& Admin routers and switches like Cisco HP & Huawei.
•
Handled the installation & configuration of Microsoft windows 10& server 2k3/2k8/2k12/2k19 infrastructure services including (DHCP, DNS, GPOS, etc)
•
Dealing with Microsoft Exchange 2003/2007/2010/2013
•
Troubleshooting of network connectivity & server issues.
•
Installing and configuring operating systems on desktop.
❖
From JAN 2015 -AUG 2017 IP RAN (Data come) Engineer IP RAN Engineer at Huawei ( Zain project Saudi Arabia ) :
•Handling NOC Trouble Tickets & Service requests. • Responsible for Configuring, testing & integrating new network services & multivendor • Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance through Network Monitoring System U2000 • Configure connectivity with Mobile BSC/ RNC routers to provide reach ability other mobile nodes(BTS).
❖
From JAN 2013-DEC 2014 as Junior Enterprise Network Engineer at Huawei ( Zain Saudi Arabia project ):
•
Assist senior network engineers in designing and implementing network infrastructure
•
Install and configure network hardware and software
•
Monitor network performance and troubleshoot network issues
•
Ensure network security and data protection
•
Collaborate with cross-functional teams to identify and address network-related issues
•
Document network configurations, processes, and procedures.
•
Ensure regular backups, configuration backups, develop and maintain disaster recovery plans/procedures, and regularly test the same.
Mohammed Al-Shaham Media Vision ZAIN
Last Updated October 2024 Page 3
❖ From JAN2008 – DEC 2012. As Senior Customer Service Engineer–Enterprise At International Turnkey Systems (ITS) & Huawei - (ZAIN Saudi project) (Riyadh, Saudi Arabia).
Role Responsibility:
•
Handled the installation & configuration of Microsoft windowsXP,7,10 & server 2k3/2k8infrastructure services including (AD, DHCP, DNS, GPOS, etc)
•
Dealing with Microsoft Exchange 2003/2007/2010
•
Troubleshooting of network connectivity & server issues.
•
Proactively assisting in help desk duties, supporting printer’s problem, hardware, software and related technical issues.
•
Installing and configuring operating systems on desktop & other business related software.
•
Configuring setup & troubleshoot of email client.
•
Data backup & recovery of user data on to removable media.
•
Detect, diagnose & resolve computer hardware, software & peripherals errors.
•
Replacing any hardware device which is not work.
•
Plan & schedule preventive maintenance of pc’s & peripherals.
❖
From December 2003 – December 2007. As a Computer & Network Technician at Al –Alamiah Electronics )Girls Education Project) (Riyadh, Saudi Arabia).
Role Responsibility:
•
Maintained, configured labs for secondary schools project.
•
Installed, configured & troubleshooter operating systems & hardware problems.
•
Experienced in dealing with most peripherals (printers, writers, laptops).
•
Administrated and maintained Local Area Network (LAN).
•
Assembled, troubleshooter computer problems.
•
Installed and configured Operating System.
❖
From April 2000 – August 2003. Worked as a Computer Technical Support, at SYSTEMS METHODS (Riyadh, Saudi Arabia).
Role Responsibility:
•
Assembled, troubleshooter computer problems.
•
Installed and configured Operating System.
•
Experienced in dealing with most peripherals (printers, writers, laptops).
❖
From OCT 1994-Decmber 1997 Worked with my father in his shop as a secretary and customer service.
CERTIFICATES
•
Fortinet Certified Associate FCA in Cybersecurity 12/2024
Mohammed Al-Shaham Media Vision ZAIN
Last Updated October 2024 Page 4
•
Fortinet Certified Fundamentals (FCF) in Cybersecurity certification-10/2024
•
Cisco Certified Network professional (CCNP) – 03/2013
•
Certified Network Associate (CCNA) – 02/2010.
•
Microsoft Certified System Administrator (MCSA2003) – 06/2006.
•
Microsoft Certified Professional (MCP) –03/ 2005.
TRAINING
•
Fortinet Certified Associate in Cybersecurity 12/2024
•
Fortinet FCF - Technical Introduction to Cybersecurity 1.0 Self-Paced 10/2024
•
Juniper MX & routing fundamentals training (Zain)3-2015
•
Cisco Certified Network professional (CCNP) 10–2012.
•
Cisco Certified Network Associate (CCNA) 8/2009.
•
English languages skills – Up to level 5 (Direct English) 2007.
•
CompTIA A+ certifications (New Horizon) 2007.
•
Mind Mapping (Hewar Center) 2006.
•
Fast Memory (Hewar Center) 2006.
•
CORT 1 (Hewar Center) 2006.
•
Speed Reading (Hewar Center) 2005.
EDUCATION
❖
/ 0198- / 012000 From Al-Khwarizmi institute
Diploma in Computer Maintenance.( Riyadh- Saudi Arabia).
❖
09/91-08/94 High School From Al-Qadisiyah Secondary School( Scientific Department).Riyadh-Saudi Arabia .
❖
09/90-08/91 Middel School From Ahmed bin Hanbal Intermediate School(Riyadh-Saudi Arabia)
❖
09/83-08/90 Primary school Amer Bin Rabia Elementary School(Riyadh-Saudi Arabia ).
Language
- Arabic: Mother Tongue.
- English: Fluent .
-Turkish: Basic .
Last Updated October 2024 Page 1
MOHAMMED AL-SHAHAM
PERSONAL INFORMATION
Nationality: Palestinian.
Date of Birth: April 30, 1977
Place of Birth: Riyadh -Saudi Arabia
Marital Status: Married.
Address: Turkey– Istanbul
Mobile: +905050943643-+905370382654
Email: mofalshaham@gmail.com
Objectives
I have worked IT Engineer field for more than 20 years, ranging from technical support to systems administrator and networks engineer, where maintain the security starting from user data, the network, and servers.
Objectives: I passionate to success project wins and competition. I will continue to deliver the best solutions. I mentor with skill, respect and professionalism. I do the job right and I take pride in doing so. Enthusiastic, successful, creative and that's me.
WORK EXPERIENCE From September 2021 – Present. As System administrator Support Engineer .At Media Vision (Istanbul-Turkey)
Role Responsibility:
•
Manage and administrate Sophos firewall.
•
Manage Cisco & HP switches.
•
Managed the Active Directory (AD) infrastructure Windows 2K19
•
Handled the installation & configuration of Microsoft windows server 2k19 infrastructure services including (DHCP, DNS, GPOS, etc)
•
Troubleshooting of network connectivity & server issues.
•
Proactively assisting in help desk duties, supporting printer’s problem, hardware, software and related technical issues.
Mohammed Al-Shaham Media Vision ZAIN
Last Updated October 2024 Page 2
•
Installing and configuring operating systems on desktop & other business-related software.
•
Configuring setup & troubleshoot of email client.
•
Data backup & recovery of user data on to removable media.
•
Detect, diagnose & resolve computer hardware, software & peripherals errors.
•
Replacing any hardware device, which is not work.
•
Plan & schedule preventive maintenance of pc’s & peripherals.
❖
From Jan 2018 – May 2021. As Senior Information Technology Support Engineer . At Freelance (Istanbul, Turkey).
Role Responsibility:
•
Mange& Admin routers and switches like Cisco HP & Huawei.
•
Handled the installation & configuration of Microsoft windows 10& server 2k3/2k8/2k12/2k19 infrastructure services including (DHCP, DNS, GPOS, etc)
•
Dealing with Microsoft Exchange 2003/2007/2010/2013
•
Troubleshooting of network connectivity & server issues.
•
Installing and configuring operating systems on desktop.
❖
From JAN 2015 -AUG 2017 IP RAN (Data come) Engineer IP RAN Engineer at Huawei ( Zain project Saudi Arabia ) :
•Handling NOC Trouble Tickets & Service requests. • Responsible for Configuring, testing & integrating new network services & multivendor • Monitoring network traffic, and activity, capacity and usage to ensure continued integrity and optimal network performance through Network Monitoring System U2000 • Configure connectivity with Mobile BSC/ RNC routers to provide reach ability other mobile nodes(BTS).
❖
From JAN 2013-DEC 2014 as Junior Enterprise Network Engineer at Huawei ( Zain Saudi Arabia project ):
•
Assist senior network engineers in designing and implementing network infrastructure
•
Install and configure network hardware and software
•
Monitor network performance and troubleshoot network issues
•
Ensure network security and data protection
•
Collaborate with cross-functional teams to identify and address network-related issues
•
Document network configurations, processes, and procedures.
•
Ensure regular backups, configuration backups, develop and maintain disaster recovery plans/procedures, and regularly test the same.
Mohammed Al-Shaham Media Vision ZAIN
Last Updated October 2024 Page 3
❖ From JAN2008 – DEC 2012. As Senior Customer Service Engineer–Enterprise At International Turnkey Systems (ITS) & Huawei - (ZAIN Saudi project) (Riyadh, Saudi Arabia).
Role Responsibility:
•
Handled the installation & configuration of Microsoft windowsXP,7,10 & server 2k3/2k8infrastructure services including (AD, DHCP, DNS, GPOS, etc)
•
Dealing with Microsoft Exchange 2003/2007/2010
•
Troubleshooting of network connectivity & server issues.
•
Proactively assisting in help desk duties, supporting printer’s problem, hardware, software and related technical issues.
•
Installing and configuring operating systems on desktop & other business related software.
•
Configuring setup & troubleshoot of email client.
•
Data backup & recovery of user data on to removable media.
•
Detect, diagnose & resolve computer hardware, software & peripherals errors.
•
Replacing any hardware device which is not work.
•
Plan & schedule preventive maintenance of pc’s & peripherals.
❖
From December 2003 – December 2007. As a Computer & Network Technician at Al –Alamiah Electronics )Girls Education Project) (Riyadh, Saudi Arabia).
Role Responsibility:
•
Maintained, configured labs for secondary schools project.
•
Installed, configured & troubleshooter operating systems & hardware problems.
•
Experienced in dealing with most peripherals (printers, writers, laptops).
•
Administrated and maintained Local Area Network (LAN).
•
Assembled, troubleshooter computer problems.
•
Installed and configured Operating System.
❖
From April 2000 – August 2003. Worked as a Computer Technical Support, at SYSTEMS METHODS (Riyadh, Saudi Arabia).
Role Responsibility:
•
Assembled, troubleshooter computer problems.
•
Installed and configured Operating System.
•
Experienced in dealing with most peripherals (printers, writers, laptops).
❖
From OCT 1994-Decmber 1997 Worked with my father in his shop as a secretary and customer service.
CERTIFICATES
•
Fortinet Certified Associate FCA in Cybersecurity 12/2024
Mohammed Al-Shaham Media Vision ZAIN
Last Updated October 2024 Page 4
•
Fortinet Certified Fundamentals (FCF) in Cybersecurity certification-10/2024
•
Cisco Certified Network professional (CCNP) – 03/2013
•
Certified Network Associate (CCNA) – 02/2010.
•
Microsoft Certified System Administrator (MCSA2003) – 06/2006.
•
Microsoft Certified Professional (MCP) –03/ 2005.
TRAINING
•
Fortinet Certified Associate in Cybersecurity 12/2024
•
Fortinet FCF - Technical Introduction to Cybersecurity 1.0 Self-Paced 10/2024
•
Juniper MX & routing fundamentals training (Zain)3-2015
•
Cisco Certified Network professional (CCNP) 10–2012.
•
Cisco Certified Network Associate (CCNA) 8/2009.
•
English languages skills – Up to level 5 (Direct English) 2007.
•
CompTIA A+ certifications (New Horizon) 2007.
•
Mind Mapping (Hewar Center) 2006.
•
Fast Memory (Hewar Center) 2006.
•
CORT 1 (Hewar Center) 2006.
•
Speed Reading (Hewar Center) 2005.
EDUCATION
❖
/ 0198- / 012000 From Al-Khwarizmi institute
Diploma in Computer Maintenance.( Riyadh- Saudi Arabia).
❖
09/91-08/94 High School From Al-Qadisiyah Secondary School( Scientific Department).Riyadh-Saudi Arabia .
❖
09/90-08/91 Middel School From Ahmed bin Hanbal Intermediate School(Riyadh-Saudi Arabia)
❖
09/83-08/90 Primary school Amer Bin Rabia Elementary School(Riyadh-Saudi Arabia ).
Language
- Arabic: Mother Tongue.
- English: Fluent .
-Turkish: Basic .
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